Answered within one working day, Monday to Friday. Usually the same day.
Support
Three ways through, all of them to a person
There is no ticket maze and no bot. Whichever route you take, the reply comes from someone who can change the thing you are writing about.
Telephone
Monday to Friday, 09:00 to 17:00 UK time. Leave a message outside those hours and you will be called back.
Post
Published in full on the legal information page, together with the company's registered particulars.
Or write here
This goes to the same inbox as the email address above. Nothing here is required except a way of replying to you.
Things with a faster answer elsewhere
- Cancel a subscription. Billing page in your account, one step. See cancellation and refunds.
- Delete a photograph, a plan or your account. Account page, immediate. See privacy.
- What the service can and cannot know. What the model does.
- What each action costs. Pricing.
Things nobody here can help with
- How a combination looks on a person.
- What to buy, or which brand is better.
- What to do with the socks that cannot be paired.
- Finding a replacement for the one that went missing.
Not evasiveness — the service genuinely does not do these things, and an opinion offered here would be worth no more than yours.
Complaints
Start with the email address above and say that it is a complaint. It is acknowledged within one working day and answered within five. If that does not settle it, nothing prevents you from bringing a claim in the courts; the company does not belong to any alternative dispute resolution scheme. Complaints about the handling of personal data can also be taken to the Information Commissioner’s Office.